Social media plan Coursework Example | Topics and Well Written Essays - 1250 words

Social media plan - Coursework Example E-communication is a computerized system that enables financial transaction be able to be completed in a fast manner and with proper confidentiality. It is mostly used by customers while paying for a particular service (Kevin, 2011).In our case study which is the Jet Chatter Company the role of social media will be to target the market by ensuring the information about which service is open and when the arrival and departure time is for the next plane The plan is to understand how the jet company can use social media to its advantage without missing it. It can use it to inform passengers on the delayed or also on the new packages that the business has. It is important to note that the solution of the social media is to ensure that communication is efficient and received in a far wider area. It is for this reason social media should be embraced. Social media canals be used as an inquiry desk and complains area this can help lessen the time taken by customers and employees in going to the offices physically and this will help in adjusting and ensuring that information is received in a timely manner. It enhances customer education regarding the issues facing and going on in the jet chatter company. When customers are aware of what they are doing it is easier to update them on other issues and this will boost on the companies transparency. In the Jet Chatter Company it is important to understand the services that should be offered by the social media unit. Through the use of social media they can use to empower customers to interact and also understand other services that are needed for the business to include. Feedback are important for any business to grow and it for this fact that the management of the Jet management group should be serious enough to ensure that a lot is considered so as to receive as many complaints as